Cancellation and Return Conditions

This policy explains the cancellation, exchange, and return conditions for purchases made through Escarelle.

1. General Conditions

1. By placing an order through our website, you are deemed to have accepted the preliminary information, sales terms, and policies presented to you.
2. Each product purchased is delivered to the address specified by the customer during checkout.
3. The product must be delivered complete and in accordance with the specifications stated in the order.

2. Cancellation Conditions

1. Orders may be cancelled before they are shipped.
2. If the order has already been shipped, the return or exchange conditions will apply instead of cancellation.
3. If an order is cancelled due to stock availability or other valid reasons, the payment will be refunded through the original payment method.

3. Return and Exchange Conditions

1. Customers may request a return or exchange within 14 days from the delivery date.
2. Products must be unused, unworn, unwashed, undamaged, and returned in their original packaging with all labels and tags attached.
3. The invoice or order confirmation must be included with the returned product.
4. If the requested exchange product is out of stock, the customer will be contacted and offered an alternative solution.

4. Non-Returnable Products

1. Used, washed, damaged, altered, or tag-removed products cannot be returned or exchanged.
2. Products that cannot be resold due to hygiene reasons are not eligible for return or exchange.
3. Personalized, custom-made, or final sale products are not eligible for return unless defective.

5. Product Delivery Control

1. The customer should check the product and package upon delivery.
2. Damaged or defective packages should not be accepted from the courier.
3. Products accepted from the courier are considered delivered in good condition.

6. Contact Information

Company: Escarelle S.R.L.
Address: 22100 Como, Milano, Italy
Phone: +965 505 41222
Email: info@escarelle.com